How long have you been in business?
Blue Kangaroo was founded in 2020 by a mom of two boys, and is still run just by her.
What makes you different from your competitors?
Blue Kangaroo was founded on the belief that good quality children's clothes can be ethically produced, sustainable and affordable. We source our clothes from small business designers around the United States, Canada, the UK and a few in small communities in Guatemala and Nepal. We've ensured the best quality fabrics are used for added durability and are ethically produced in small batches.
From where do you operate?
Blue Kangaroo currently operates out of our founder's home.
Do you accept returns/exchanges over and above what customers are entitled to by law (i.e., a replacement/repair for a minor fault or refund for a major fault)?
We try to accommodate all return/exchange requests as best as possible. For more information, please see our Returns page.
Do you allow refunds for a change of mind? If so, how long do customers have to contact you?
Yes, we accept refunds for a number of different reasons, including a change of mind. Returns are accepted up to 30 days after the day the item is delivered. The item must arrive back to Blue Kangaroo in good condition for a refund to be issued. For more information, please see our Returns page.
To where do you ship? How long does it take you to process an order before it is dispatched?
We ship anywhere in the world. Our current processing time is 2 business days and shipping times can vary depending on the carrier. For more information, please see our Shipping page.
Where are your packages shipped from?
All items are shipped from Minneapolis, Minnesota, USA.
Do you ship packages internationally?
Yes, we will ship packages internationally. Additional shipping charges may apply. Please see the Shipping page for additional information.
How do you price your postage? You can link to your postage page.
All packages are shipped using the best price available from our shipping partners (USPS, UPS, FedEx). For more information, please see our Shipping page.
What does “In-transit” mean for USPS?
“In-transit” means that we have dispatched the goods to your postal office and it is travelling to the destination postal dispatch center or post office where a local driver or delivery person will be picking it up. For more information, please contact the carrier the shipment is through.
What payment methods do you accept?
We accept all major credit cards, plus Shop Pay, Apple Pay, Google Pay and Meta Pay. At this time, we do not accept PayPal or Amazon Pay.
We currently do not offer loyalty points, gift cards or gift certificates.